Privacy Policy
Information
We understand how important it is to keep your personal information safe and secure and we take this very seriously. We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.
Please read this privacy notice ('Privacy Notice') carefully, as it contains important information about how we use the personal and healthcare information we collect on your behalf.
The information you have provided is subject to the General Data Protection Regulations (GDPR). The Privacy policy applies to all data collected via our website and in clinic services.
A Mackie Physiotherapy Ltd is responsible for all Personal Information held both electronically and on paper.
Types of Information We Collect
We may collect information from you which can be used to identify you ("Personal Information"), such as your name, address, date of birth, email address, telephone number, medical insurance membership and authorisation numbers. We also hold GP & Consultant details, details of treatment provided, which may include sensitive, personal information such as medical information.
Information will be collected:
- When you register at the clinic
- Throughout your treatment with us
- When your personal information changes or are updated (for example change of address)
- If you submit an enquiry to us via email or phone and you have consented to having your details stored.
We may also get information from a third party whom books an appointment on your behalf, such as family members, insurance companies, GP's and Consultants, (e.g. referrals, medical reports, updates after appointments or procedures/surgery, consultant/GP appointments).
In some instances it may be necessary for us to contact third party providers to supplement the personal information you give us (e.g., validate your private medical insurance information with an insurance company, when processing invoices) to help us maintain the accuracy of your data and provide you with a better service.
The only website this Privacy Notice applies to is the Surgery's website. If you use a link to any other website from the Surgery's website then you will need to read their respective privacy notice. We take no responsibility (legal or otherwise) for the content of other websites.
Cookies
Our Website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally - it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies.
Collection and use of children's personal information
We only collect personal and medical information required to effectively treat children, this information will be obtained from the parent or guardian chaperoning the child for their appointment, records will be stored in line with Data Protection laws and all the confidentiality guidelines issued by the professional bodies such as CSP, HCPC. From the age of 16 patients can consent themselves.
How we use the information about you
We hold personal details including medical information and we use this information to obtain details relevant to your treatment and for medical and internal record keeping; this information will only be kept as long as necessary to comply with UK law and professional bodies.
We do not sell your information to third parties. And only share your personal information with third parties (i.e. insurance companies, GP's & Consultants when required and with your consent/knowledge.
The confidentiality of your personal information is of the utmost importance to us and we comply with the Data Protection laws and all the confidentiality guidelines issued by professional bodies such as CSP, HCPC.
We may use your Personal Information, for the following purposes:
Clinic Registration/Appointments: We will use your name, address, date of birth, telephone number, and email address to register with A Mackie Physiotherapy Ltd, for the services we provide and to communicate important information to you. We may obtain additional personal information about you, such as address change and changes to your health information, correspondence from other healthcare professionals and insurance companies throughout your treatment and also if you return to the clinic in the future to keep our records current.
Invoicing & Insurance Companies: When processing insurance claims, on your behalf your name, address, date of birth & insurance policy details will need to be provided to your insurance company to enable them to progress the claim, this may be communicated via telephone or email.
Appointment Reminders & Clinic News: We may use your information to send confirmation & reminder emails for your appointments and for any correspondence regarding your treatment.
We may contact you from time to time, regarding clinic news and information about our services.
Response to Legal Requests: Requests from third parties (e.g. solicitors if there is a personal injury claim) we will only photocopy your physiotherapy records and provide electronic records on request providing we have written authorisation from you.
Accessing Your Personal Information: You have the right to access the personal data which we hold on you free of charge and we will provide this information within one month of receipt of request. If the request for data is complex or numerous we reserve the right to extend this period by a further two months.
Updating Your Personal Information
In connection with your right to manage your personal information you provide to us, you may update, change or correct any of your information.
Data Retention
In accordance with and as permitted by applicable law and regulations, we will retain your information for as long as necessary to serve you, to maintain your account for as long as your account is needed to operate our business. We will retain and use your information as required by applicable regulation and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, and complete any outstanding transactions and for the detection and prevention of fraud.
Your Access Rights
The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address detailed in clause 2, above, or by email to info@hertfordshirephysiotherapy.co.uk. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.
25. You have the right to change the permissions that you have given us in relation to how we may use your date. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 2, above, or by email to info@hertfordshirephysiotherapy.co.uk
We provide reasonable and appropriate security measures in connection with securing personal information we collect, for example:
- Comply with applicable laws and security standards.
- Securely transmit your sensitive Personal Information.
- Train our staff and require them to safeguard your data.
- Transmit, store, protect, and access all cardholder information in compliance with the Payment Card Industry's Data Security Standards.
How to Contact Us
If you have questions or comments about this Privacy Statement, please contact the Data Protection Officer in writing.
A Mackie Physiotherapy Ltd,
The Hailey View Surgery,
39 Christian Close,
Hoddesdon,
Hertfordshire,
EN11 9FF.
info@hertfordshirephysiotherapy.co.uk
We welcome your feedback and comments.
Changes to our Privacy Statements
From time to time we may change or update our Privacy Statements. We reserve the right to make changes or updates at any time. Our up to date Privacy statement will be displayed on our website. http://www.hertfordshirephysiotherapy.co.uk
If we make material changes to the way we process your Personal Information, we will provide you notice via email or website. Please review any changes carefully.
